Job Vacancy at Pyranha (Go Kayaking Retail Stores)
Established in 1971 and part of the Pyranha / P&H / Venture family, Go Kayaking is a specialist retailer of paddlesports craft and equipment, with waterside locations in Llangollen and Runcorn where you’ll find a range of trusted brands in stock, covering a broad spectrum of disciplines including Canoeing, Whitewater Kayaking, Stand Up Paddleboarding (SUP), Sea Kayaking, Sit-on-Tops, and Packrafting.
Our staff are all passionate paddlers, who love to share their knowledge and experience, and whose primary focus is on offering expert advice and a comprehensive service to paddlers of all types, abilities, and experience levels, ensuring they have the right gear to meet their needs and ambitions – if that sounds like you, and you’re looking for a door into the paddlesports industry, read on.
North Wales Shop Manager
We need an individual who is comfortable and confident in handling enquiries and offering advice whether it be face-to-face, via telephone, by email, or through any of Go Kayaking’s other online channels. The ideal candidate would have a strong baseline knowledge across a range of paddlesports and be pro-active and reliable, with a commitment to delivering exceptional customer service.
Hours: The role is a full-time position; a total of 40 working hours split across 5 days a week, including weekends. The rota will be set 1 month in advance.
Location: The role will primarily be based at our Llangollen store, with occasional days at events or our store in Runcorn. Responsibilities:
- Offering a high level of service and advice in response to customer enquiries submitted via Email, Phone, Social Media, and Live Chat.
- Providing an excellent in-store experience for customers, including maintaining product displays, and offering product walkthroughs and demos.
- Ensuring all demo craft and equipment are well serviced and bookings are managed accurately.
- Processing and managing orders, including advising on stock availability/lead times and picking/packing/despatching web and phone orders
- Stock management, including booking in deliveries, organising the stock room, and regularly making transfers between stores.
Essential:
- Experience across a range of paddlesports disciplines.
- Strong written and verbal communication skills.
- Proficient in the use of computers and systems.
- Self-motivated organisation.
- Full, Clean UK Driving Licence
Desirable:
- Photography
- Van Driving Experience
- Social Media Marketing
- DIY
Salary: £26.5k to £30k pa, depending on experience.
Benefits:
- Staff loan boat.
- Huge discounts on craft and equipment from a range of paddle sport and outdoor brands.
- 28 days holiday including bank holidays.
- Bike to work scheme.
Progression:
You will be joining the small team of enthusiasts behind Pyranha, P&H, Venture, and NRS Europe – the benefits, opportunities, and potential for progression are therefore broad, but once you have a firm grasp on the above role, your immediate horizon could see you exploring an expanded role including the potential for sales, marketing, web design, system management, product testing, and/or events work.
All relevant training will be provided including product training, customer service training, and POS system training.
Start date: ASAP
Please email your CV & Covering Letter to:
careers@pyranha.com