To improve your shopping experience today and in the future, this site uses cookies.
I Accept Cookies

Go Kayaking Delivery Details

In any case, refunds or part refunds can not be given if delivery times are not met. We can not guarantee any delivery dates, all dates are estimates.
"Extended areas" are determined by our couriers, and not by us. This is calculated at checkout once you enter your postcode.

Mainland UK

Our cut off for next working day day shipping is 1pm. Next working day shipping excludes Saturday, Sunday and bank holidays.

- If the order value is less than £75 you will have the option at check out of either £3.95 for a 3 day service with Royal Mail or £7.95 for a next day service with FedEx or UPS.
- If the order value is more than £75 but not a kayak, long item or boxed inflateable you will be charge £7.95 shipping on a next day serivce with either FedEx or UPS.
- If the order contains a long item, such as paddle, canoe pole or roof bars you will be charged either £7.95 with FedEx or £14.95 with UPS if you prefer.
- Boxed inflateables, including SUPs and Kayaks are delivered to mainland UK free of charge on a next working day service
- Canoes and Kayaks are on a fixed rate. For an overnight service its £59.95, and a threeday service is £39.95

Shipping Canoes & Kayaks

We use DX freight as the only courier that will take our kayaks and canoes. The overnight service is 98% accurate if ordered before 11am. The three day service will be delivered within 3 days, and does not specifiy a date. Tracking information is sent to you on the day of dispatch.

Extended Area

An extended area is defined by our couriers, and not by us. This includes some postcodes that aren't necessarily considered highlands.

- If the order value is less than £75 we will charge £7.95 for 3 day delivery with Royal Mail, or £12.95 for FedEx next day
- If the order is over £75 you will be charged either £13.95 with FedEx or £19.95 with UPS for next day service.
- If the order contains a long item such as paddle, canoe pole or roof bars you will be charged £13.95 with FedEx or £24.95 with UPS for a next working day service.
- Boxed inflateables including UPs and Kayaks are delivered to extended areas for £9.95 each
- Canoes and Kayaks are on a fixed rate and on a 3 - 5 day service for £89.95

Extreme Highlands, Islands & Northern Island

- We can not currently deliver soft goods to these areas but are constantly look for couriers that can help us with cost effective delivering to these areas.
- Kayaks can be delivered to these areas but the price depends on the locatino and the boat so please email your address and which boat it is you wish to purchase. It is worth considering adding any kit to the order as we can stow the kit inside the kayak and wouldn't charge you any extra for shipping, which is useful for remote areas of the UK!

We can deliver canoes and kayaks to these ares, please email with your delivery address and desired products and we'll reply with a quote

Receiving Items & Damaged Items:

Every care has been taken to prevent any damage happening during transit. However, accidents still happen however rare they are. If you notice that an item is damaged when you recieve it, you must sign for it as damaged & report it to us immediately. Accidents and losses must be reported to us within 14 working days of receipt. Please quote your order number in all correspondence. Go Kayaking can not be held responsibile for damage that has occured during transit & by signing for it as damaged we will be able to arrange a replacement as soon as possible. By not signing for it as damaged then you are agreeing to receive the item in acceptable condition and we can not offer a replacement.

If you are unsure whether an item is damaged, then sign for it as damaged anyway - just in case. If you refuse a delivery because you suspect it might be damaged then we may still charge the initial shipping cost.

Our canoes and kayaks are carefully wrapped in a hard dense cardboard, before being wrapped in a heavy plastic bag. As much as we try to avoid damage in transit, sadly due to the size of the boats and the nature of the couriers some damage is unavoidable.

A new boat that arrives with light scuffing is considered acceptable and un-damaged and would be treated as received in acceptable condition. Light scuffing would be considered marks in no more than 4 different areas and light enough to have blended in after it's been used once. No further action can be taken if a boat arrives in this condition.

Excessive light scuffing, deep gauges and dents are considered to be unacceptable and can be claimed on as long as the goods are signed for as damaged. If you are unsure please sign for the item as damaged. This damage needs to be photographed and reported to us within 14 days of receipt of goods to be able to claim. Once a claim has been launched we will endeavour to replace damaged goods at no extra expense to you and as quickly as possible. If a direct replacement is not available then we will offer the nearest like for like availalbe, or give you the option for the direct replacement at a later date. We may also offer monetary compensation for your to keep the goods as long as the damage does not affect safety, performance, durability or comfort.

It is the managers decision that is final at determining whether your boat has arrived damaged or un-damaged.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery Failures:

If a package is returned to us because the delivery has failed then you will be re-charged the listed postage cost to have it delivered again. If for whatever reason you refuse goods on delivery and request them to be returned to us then you may still be charged the initial shipping cost unless we sent them to you in error. If you refuse a delivery because it is damaged then you may still be charged for delivery.


To get the fastest turn around, place a new order online and then return the unwated item. Once returned, the item will be refunded in full. We can not swap items. Please re-order on the website.

You are responsible for the shipping cost and safe packaging of any items that were ordered that are no longer wanted. Please include your A4 receipt with the returns so we know who we are refunding

Send any unwanted items to:
Go Kayaking North West
Marina Village
Preston Brook, Runcorn

We recommend that you use a service which is tracked and signed for. It is your responsibility to get the item to us and we can not be responsbile for any items lost or any additional shipping cost.

Once we have received your items we will process your refund via your original payment method subject to the following conditions:

- You must notify us within 14 working days by post, email or telephone of your intention to do this.
- The product must be unused, with their original tags.
- The products are in pristine condition with no scuffs, dirt, marks or pet hair
- We reserve the right to refuse to refund if we require further proof of identity. You must be the original purchaser.
- You are responsible for any return postage unless the item was sent to you incorrectly
- We can not refund the original shipping cost to you

The returned item must be in the same condition we sent it to you in, usually brand new with no marks and still with its original tags. We could reject the return, or take a re-stocking fee if the returned item is not in the same condition as we sent it.

For copywright we can not accept returns on DVDs and Books.

Items that are inteded as PPE can only be returned under very strict conditions. Everything must be returned exactly as it was sent with packaging and labels in tact. We can not accept a return if the packaging comes back squashed, or if the items look like they've been tampered with. Items considered PPE are:

- All Buoyancy Aids
- All Helmets
- Slings, Karabiners & Pulleys.
- Throwlines & Towlines

We can not accept returns on ex demo, 2nd hand or used kit is sold as seen and can not be returned. If you are buying any items that are used please ensure you are happy with the condition before purchase and you are welcome to request more photos.


If you think your product might be defective and wish to claim a warranty then please notify us by email with detailed pictures of the defect & your receipt as well as a detailed description of the defect. Usually manufactureres will require the product back for inspection. In which case it is the customers responsibility (including cost) to get the item back to us, or the manufacturer. Refunds for postage can not be given, regardless of whether the warranty is successful or not.

  • You wll be charged shipping to send goods back to you, regardless of whether the warranty was successful.
  • Replacement item, or warranty items can be collected or dropped off in store free of charge.
  • Most manufacturers will first look at if a feasible repair can be done to the item before decided whether to replace. The manufactureres decision is final.
  • If the manufacturer decides to repair the product for a cost that cost will be passed onto the customer. We will endeavour to ensure that you are informed of the cost before any work is done, or we will quote you before sending the item off.
  • We always try to get a warranty turned around within 2 weeks but this varies dependant on supplier.
Showing prices for
  • United Kingdom (Great Britain)
  • Select Country for delivery