Our full terms and confitions are listed here. Sales are operated by Go Kayaking, Marina Village. Preston Brook. Runcron. WA7 3DW ("We", "us", "our"). Our products are services are bought by our customers ("you", "you're"). Ths terms and conditions on this page prevail any other listed terms on our website.
Please read these terms carefully and speak to a member of staff if you have any queries before purchasing.
By using our site, you are accepting our Privacy Policy and all other terms and conditions outlined below.
Making A Purchase Placing an order with Go Kayaking
You can order products from us in the following ways:
- In person in store. We have 2 wonderful waterside showrooms where you can touch, feel, try on and demo the stock as you request. Always worth a visit
- Online through this web-site
- Over the phone call Go Kayaking North West 01928 710770 during opening hours See Store Locations for Opening Times.
- By e-mail (info@go-kayaking.com)
- By post send a completed purchase order form to us, see Contact Us for address.
Please make sure that you include a contact phone number with your order.
When you place an order using any of the methods described above you are offering to buy products at the stated price, subject to these terms.
When you place your order online we will send you an e-mail to confirm that we have received it. This e-mail is generated automatically so that you have a confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
You will receive a 2nd email from us once your order has been dispatched. This email will contain your receipt. If your order can not be fulfilled for any reason then we will contact you.
Go Kayaking may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion.
If an order is cancelled by Go Kayaking, any payment made for the products will be refunded in full.
Tax Charges For orders made from the UK, the current VAT rate will be applied.
This does not affect your Statutory Rights.
Cancellation Rights:
14 days: Under the Consumer Contracts Regulations 2013, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods - There are exemptions to online returns which include tailor made/personalised goods.
30 days right to reject: Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you receive your product.
Credit Card Security and Payment
By credit or debit card online by a secure payment gateway - we never see or store your details.
We can do credit accounts if required - but require a valid Purchase Order to do so.
Special Order Items:
Delivery times vary for goods that are 'Special Order'. Although a rough delivery time is written on the listing of any item that is 'Special Order' these may not be accurate and change throughout the year and during peak season due to demand. We are not obligated to meet these delivery times for Special Order Items. Please call before ordering a special order item to get more accurate delivery times. If an item is ordered as 'Special Order' we will endeavour to get it to you as quickly as possible and keep you updated with progress using the contact details you provide at the checkout.
Receiving Items & Damaged Items:
Every care has been taken to prevent any damage happening during transit. However, accidents still happen however rare they are. If you notice that an item is damaged when you recieve it, you must sign for it as damaged & report it to us immediately. Accidents and losses must be reported to us within 14 working days of receipt. Please quote your order number in all correspondence. Go Kayaking can not be held responsibile for damage that has occured during transit & by signing for it as damaged we will be able to arrange a replacement as soon as possible. By not signing for it as damaged then you are agreeing to receive the item in acceptable condition and we can not offer a replacement.
If you are unsure whether an item is damaged, then sign for it as damaged anyway - just in case. If you refuse a delivery because you suspect it might be damaged then we may still charge the initial shipping cost.
Our canoes and kayaks are carefully wrapped in a hard dense cardboard, before being wrapped in a heavy plastic bag. As much as we try to avoid damage in transit, sadly due to the size of the boats and the nature of the couriers some damage is unavoidable.
A new boat that arrives with light scuffing is considered acceptable and un-damaged and would be treated as received in acceptable condition. Light scuffing would be considered marks in no more than 4 different areas and light enough to have blended in after it's been used once. No further action can be taken if a boat arrives in this condition.
Excessive light scuffing, deep gauges and dents are considered to be unacceptable and can be claimed on as long as the goods are signed for as damaged. If you are unsure please sign for the item as damaged. This damage needs to be photographed and reported to us within 14 days of receipt of goods to be able to claim. Once a claim has been launched we will endeavour to replace damaged goods at no extra expense to you and as quickly as possible. If a direct replacement is not available then we will offer the nearest like for like availalbe, or give you the option for the direct replacement at a later date. We may also offer monetary compensation for your to keep the goods as long as the damage does not affect safety, performance, durability or comfort.
It is the managers decision that is final at determining whether your boat has arrived damaged or un-damaged.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Delivery Failures:
If a package is returned to us because the delivery has failed then you will be re-charged the listed postage cost to have it delivered again. If for whatever reason you refuse goods on delivery and request them to be returned to us then you may still be charged the initial shipping cost unless we sent them to you in error. If you refuse a delivery because it is damaged then you may still be charged for delivery.
Returns:
To get the fastest turn around, place a new order online and then return the unwated item. Once returned, the item will be refunded in full. We can not swap items. Please re-order on the website.
You are responsible for the shipping cost and safe packaging of any items that were ordered that are no longer wanted. Please include your A4 receipt with the returns so we know who we are refunding
Send any unwanted items to:
Returns
Go Kayaking North West
Marina Village
Preston Brook, Runcorn
Cheshire
WA7 3DW
We recommend that you use a service which is tracked and signed for. It is your responsibility to get the item to us and we can not be responsbile for any items lost or any additional shipping cost.
Once we have received your items we will process your refund via your original payment method subject to the following conditions:
- You must notify us within 14 working days by post, email or telephone of your intention to do this.
- The product must be unused, with their original tags.
- The products are in pristine condition with no scuffs, dirt, marks or pet hair
- We reserve the right to refuse to refund if we require further proof of identity. You must be the original purchaser.
- You are responsible for any return postage unless the item was sent to you incorrectly
- We can not refund the original shipping cost to you
The returned item must be in the same condition we sent it to you in, usually brand new with no marks and still with its original tags. We could reject the return, or take a re-stocking fee if the returned item is not in the same condition as we sent it.
For copywright we can not accept returns on DVDs and Books.
Items that are inteded as PPE can only be returned under very strict conditions. Everything must be returned exactly as it was sent with packaging and labels in tact. We can not accept a return if the packaging comes back squashed, or if the items look like they've been tampered with. Items considered PPE are:
- All Buoyancy Aids
- All Helmets
- Slings, Karabiners & Pulleys.
- Throwlines & Towlines
We can not accept returns on ex demo, 2nd hand or used kit is sold as seen and can not be returned. If you are buying any items that are used please ensure you are happy with the condition before purchase and you are welcome to request more photos.
Warranty:
If you think your product might be defective and wish to claim a warranty then please notify us by email with detailed pictures of the defect & your receipt as well as a detailed description of the defect and include photos.
It is the manufacturers decision as to whether it's a fault or not and their decision is final.
Usually manufactureres will require the product back for inspection. If the fault has developed within the first 6 months of purchase it is our responsibility to cover shipping costs from you to us and to the manufacturer and then back to you. If the product developed a fault after 6 months of purchase then it is your responsibility to get the item to the manufacturer for inspection.
If your item is inspected and the fault isn't covered under warranty then the customer is responsible for repair & any onward shipping costs.
Most manufacturers will first look at if a feasible repair can be done to the item before decided whether to replace. The manufactureres decision is final.
If the manufacturer decides to repair the product for a cost that cost will be passed onto the customer. We will endeavour to ensure that you are informed of the cost before any work is done, or we will quote you before sending the item off.
We always try to get a warranty turned around within 2 weeks but this varies dependant on supplier.
Each manufacturer covers different aspects under warranty. Please check the manufacturers warranty policy before discussing with us.
Copyright:
All information contained on our web sites and printed promotional material remains the property of Go Kayaking and its suppliers. Unauthorised copying or reproduction is strictly prohibited.
www.go-kayaking.com is a joint venture with Pyranha Mouldings Ltd
Pyranha Mouldings Ltd is a registered Company. Company Number: 01157125
Unit 1 Premier Point, Aston Lane South, Whitehouse Industrial Estate, Runcorn, Cheshire, WA7 3GG
Complaints
If you are not entirely happy with your recent experience, please raise a complaint by contacting our customer service team by emailing
info@go-kayaking.comWe aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 10 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 10 working days we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.